Returns & Refunds

Returns 

Our refund and returns policy lasts 14 days. If 14 days have passed since you received your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unless faulty, food or cosmetic products which have been opened cannot be refunded or exchanged.

To return your item please email: Customer-support@sunlightestore.co.uk or fill in our contact form.

If a purchased product has been used or opened (hologram no longer intact, manufacturer / factory seal no longer in place or packaging damaged), then it will not be eligible for a return, refund or exchange. If an item(s) is returned to us and it has been used / opened / is not in a resalable condition or does not pass the checking process, the customer will be contacted and informed. The customer can then determine whether they would wish for us to dispose of the item(s) or whether they wish, at their own cost, to have the item(s) returned to them. No refund will be given for items returned that are not in a resalable condition. Returns postage is at your own cost. We recommend that you return your items via a tracked delivery service. Please clearly state the reason for return and whether you require a refund or exchange. We will not be liable for any packages that are not received by us. Returns must be sent to the correct address to qualify for a refund. We are not able to process refunds for items sent to incorrect locations.

Damaged/Incorrect items sent to you

Please inspect your box fully on receipt. Any damages or  incorrect products must be reported to us by our contact form within 48 hours of receipt of goods, with full details of the issue, along with photographs of all packaging and contents. If a return, refund or replacement is required, we will email you with details of this process. We cannot accept responsibility for damaged or incorrect products reported after the stated 48 hour period.

Refunds

Once your return is received and inspected to ensure it is in its original unused condition, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Customer-support@sunlightestore.co.uk or fill in our contact form.